logo-full

Terms and Conditions

Last Updated: April 26, 2025

1. Introduction and Agreement

Welcome to Baby Angel Shop (hereinafter referred to as "we", "us", "our", or "Baby Angel Shop"). These Terms and Conditions ("Terms") govern your access to and use of our website located at www.babyangelshop.com (the "Website") and the purchase of personalized products offered thereon.

By accessing or using our Website and making a purchase, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. Please read them carefully before using the Website or placing an order. If you do not agree with any part of these Terms, you must not use our Website or purchase our products.

2. Use of the Website and Prohibited Conduct

This website is intended for your personal, non-commercial use only. You agree not to:

  • Misuse the content or attempt to interfere with the proper working of the Website.
  • Use the Website for any unlawful purpose or in any way that violates these Terms.
  • Infringe upon our intellectual property rights or the intellectual property rights of others.
  • Transmit any worms, viruses, or any code of a destructive nature.
  • Engage in data mining, scraping, crawling, or using any process or device to monitor, copy, or extract data or content from the Website without our prior written permission.
  • Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website.

3. Intellectual Property

All content included on this Website, such as text, graphics, logos, images, designs, product concepts, audio clips, digital downloads, data compilations, and software, is the property of Baby Angel Shop or its content suppliers and protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.

4. Product Information

All of our products are handmade with care. We do our best to display accurate descriptions, images, and availability. However, slight variations in color, texture, or appearance may occur due to the handmade nature of our items and differences in screen displays; these variations are part of their uniqueness and charm and are not considered defects. We reserve the right to discontinue any product at any time.

5. Pricing and Payments

All prices are listed in USD. Applicable sales tax, if any, will be calculated and added during the checkout process based on your shipping address.

We utilize Stripe as our primary payment processor to ensure secure transactions. We accept the following payment methods:

  • Visa credit cards
  • Mastercard credit cards
  • American Express (AMEX) credit cards
  • US Bank Account (ACH Direct Debit)
  • Klarna
  • Google Pay and Apple Pay (depending on your device and setup)

6. Order Processing and Shipping

Please review our shipping policy for full details on production times, shipping methods, costs, and estimated delivery times for orders within the United States.

6.1 Processing Time

Our products are handmade to order, ensuring quality and attention to detail. The production process takes between 3 to 5 business days, and shipping is arranged within the following 2 business days. In most cases, your order will be ready sooner. Please note that business days do not include Saturdays, Sundays, or public holidays.

6.2 Delivery Time

Estimated delivery time within the U.S. is 3 to 5 business days. However, delivery times may be affected by factors beyond our control, such as customs inspections, weather conditions, or other unforeseen events. We appreciate your understanding and recommend placing your order in advance.

6.3 Shipping Cost

We proudly offer free shipping across the continental U.S. — getting your customized baby gifts to you quickly and with love! A small shipping fee applies to orders headed to Alaska, Hawaii, and U.S. territories.

Need your order faster? Contact us before placing your order, we'll be happy to assist you with express shipping options for an additional cost.

6.4 Order Tracking

Once your order has been shipped, you will receive an email with your tracking number so you can follow your shipment every step of the way.

6.5 Duties & Taxes

All import duties and taxes are covered by us (the seller), so you will not be charged any extra customs fees. Local U.S. sales taxes are calculated and applied at checkout based on your shipping address.

6.6 Shipping Addresses

Please make sure to provide a complete and accurate shipping address. We are not responsible for lost packages due to incorrect or incomplete addresses.

6.7 Changes & Cancellations

If you need to make changes or cancel your order, you may do so within 12 hours of placing it. We're unable to make changes after this timeframe as the products are personalized and enter production shortly after your order is received.

6.8 Shipping Issues

If your order doesn't arrive within the estimated timeframe, please contact us so we can investigate the shipping status. You can also use the tracking number provided to check your shipment's progress.

6.9 Refused Deliveries

Any refused deliveries may be subject to additional charges or a restocking fee. We recommend contacting us before refusing delivery to avoid extra costs.

6.10 Returns & Exchanges

Because our products are custom-made, we do not accept returns or exchanges. However, if your item arrives damaged or with a quality issue, please contact us within 3 days of delivery with photos and a description of the issue. We'll be happy to review the case and offer a suitable solution.

7. Cancellations and Changes

Due to the custom and personalized nature of our products, orders can typically only be modified or canceled within 12 hours after placement. After this time, we may have already begun production, and changes or cancellations may no longer be possible. Please contact us immediately at support@babyangelshop.com if you need to request a change or cancellation.

8. Returns and Refunds

Due to the handmade and personalized nature of our products, we do not accept returns or offer refunds unless the item arrives significantly damaged or defective. Slight variations mentioned in Section 4 are not considered defects.

If you receive a damaged or defective item, you must contact us within 3 days of delivery by sending an email to support@babyangelshop.com.

Your email must include:

  • Your order number
  • Clear photos of the damaged or defective item, including any damage to the packaging if relevant
  • A detailed description of the issue

We will evaluate your request based on the information provided. If the damage or defect is confirmed, we will determine the appropriate resolution at our discretion, which may include sending a replacement item or issuing a refund.

We do not accept returns or provide refunds for items where the customer provided incorrect personalization details, changed their mind, or did not like the final product despite it matching the agreed-upon customization.

9. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which details how we collect, use, disclose, and protect your personal information.

10. Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE WEBSITE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BABY ANGEL SHOP, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE WEBSITE OR ANY PRODUCTS PROCURED USING THE WEBSITE.

12. Governing Law and Dispute Resolution

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

13. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

14. Contact Information

For any questions regarding these Terms and Conditions, or for general inquiries and support, please contact us at support@babyangelshop.com.